Your Questions, Answered

• I Haven't Received My Order
• My Package Is Shipping from Overseas — Is This Normal?
• Shipping Fees & Delivery Options
• Shipping Restrictions
• Where Is My Order?

• Damaged, Defective, or Missing Items
• Returns and Refunds
• What's covered under warranty?

• Do We Offer Any Additional Military/Veterans Discounts?
• Do We Offer Healthcare Worker Discounts?
• How Does the Buy One, Get One Offer Work?
• How to Modify or Cancel Your Order
• What Payment Methods Are Accepted?

• Are ViSound Ease earbuds water-resistant?
• Can I add charms to my ViSound Ease?
• Can I buy a single earbud or a replacement charging case?
• Can I take calls with ViSound Ease?
• Do ViSound Ease earbuds work with piercings, glasses, and small ears?
• Getting started with your ViSound Ease
• How do I charge ViSound Ease and how long does the battery last?

See all articles in ViSound™ Ease →

• Are ViSound Adorn earbuds water-resistant?
• Can I take calls with ViSound Adorn?
• Do Adorn earbuds work with piercings, glasses, and small ears?
• Getting started with your ViSound Adorn
• How do I charge ViSound Adorn and how long does the battery last?
• How do I clean and care for my ViSound Adorn?
• How do I get the best fit with ViSound Adorn?

See all articles in ViSound™ Adorn →

• Are the earbuds already charged when I receive them?
• Can I use ViSound Air for phone calls or Zoom meetings?
• Can I wear them during workouts or while sleeping?
• Do they have noise cancellation?
• How do I activate Game Mode or Voice Assistant?
• How do I charge the earbuds and the case correctly?
• How do I get the best fit with my ViSound Air?

See all articles in ViSound™ Air →

• Are they compatible with my phone?
• Can I listen to music, podcasts, and white noise?
• How do I charge the ViSound Hush and how long does the battery last?
• How do I get the best fit with my ViSound Hush?
• How do I pair my ViSound Hush with my phone?
• How do I set the sleep timer?
• How do I use the touch controls?

See all articles in ViSound™ Hush →

• Are there different sizes or colors available?
• Are ViSound Drift earbuds good for sleep, meditation, or relaxation?
• Are ViSound Drift earbuds sweat-proof or waterproof?
• Can I adjust the volume, bass, or EQ settings?
• Can I use just one earbud at a time?
• Can I use ViSound Drift for calls and meetings?
• Can I wear them with piercings (daith, tragus, etc.)?

See all articles in ViSound™ Drift →

• Are they comfortable for all-day wear?
• Can I wear them with glasses, hearing aids, or piercings?
• Can people around me hear my music?
• How do I charge the ViSound Open and how long does the battery last?
• How do I pair my ViSound Open with my phone?
• How do I use the touch controls?
• How do I wear ViSound Open correctly?

See all articles in ViSound™ Open →