Your Questions, Answered

• I Haven't Received My Order
• My Package Is Shipping from Overseas — Is This Normal?
• Shipping Fees & Delivery Options
• Shipping Restrictions to Alaska and Hawaii
• Where Is My Order?

• Damaged, Defective, or Missing Items
• Returns and Refunds

• Are the earbuds already charged when I receive them?
• Can I use ViSound Air for phone calls or Zoom meetings?
• Can I wear them during workouts or while sleeping?
• Do they have noise cancellation?
• How do I activate Game Mode or Voice Assistant?
• How do I charge the earbuds and the case correctly?
• How do I get the best fit with my ViSound Air?

See all articles in ViSound™ Air →

• Are they compatible with my phone?
• Can I listen to music, podcasts, and white noise?
• How do I charge the ViSound Hush and how long does the battery last?
• How do I get the best fit with my ViSound Hush?
• How do I pair my ViSound Hush with my phone?
• How do I set the sleep timer?
• How do I use the touch controls?

See all articles in ViSound™ Hush →

• Are there different sizes or colors available?
• Are ViSound Drift earbuds good for sleep, meditation, or relaxation?
• Are ViSound Drift earbuds sweat-proof or waterproof?
• Can I adjust the volume, bass, or EQ settings?
• Can I use just one earbud at a time?
• Can I use ViSound Drift for calls and meetings?
• Can I wear them with piercings (daith, tragus, etc.)?

See all articles in ViSound™ Drift →

• Are they comfortable for all-day wear?
• Can I wear them with glasses, hearing aids, or piercings?
• Can people around me hear my music?
• How do I charge the ViSound Open and how long does the battery last?
• How do I pair my ViSound Open with my phone?
• How do I use the touch controls?
• How do I wear ViSound Open correctly?

See all articles in ViSound™ Open →

• Do We Offer Any Additional Military/Veterans Discounts?
• How Does the Buy One, Get One Offer Work?
• How to Modify or Cancel Your Order
• What Payment Methods Are Accepted?