If you need to update something on your order or request a cancellation, contact us as soon as possible.
What you may be able to change
Before an order ships, we may be able to help with:
- Shipping address
- Email address
- Product color or variant
- Cancellation of the order
Cancellation requests
Cancellation requests must be submitted within 24 hours of purchase.
You can request a cancellation by either:
- Submitting our cancellation form
- Emailing support@vionb.com with your order number and cancellation request
We recommend using the cancellation form when possible for faster processing.
Important: The relevant time is when your cancellation request is originally submitted, not when our support team responds.
However, submitting a request does not guarantee that an order can be stopped. Cancellation remains subject to the order's fulfillment and shipping status.
Order modifications
For address, email, product, color, or variant changes, email support@vionb.com as soon as possible with:
- Your order number
- The change you would like to make
Changes can only be made if the order has not progressed too far in fulfillment.
If your order has already shipped
Once an order is in transit, it can no longer be modified or canceled.
If needed, contact Support after delivery and we'll review the appropriate options under our Returns and Refunds policy.
Good to know
- Double-check your shipping address before completing checkout.
- Contact us as early as possible if you notice an error.
- Cancellation requests are reviewed based on when the request was received and the order's current fulfillment status.
Need help?
Email support@vionb.com with your order number.