Single earbuds aren't available on their own — left and right Ease earbuds are matched as a pair and aren't sold separately.
If an earbud or the case is defective (won't power on, won't charge, won't pair, one earbud dead on arrival), you're covered: every Ease comes with a 1-Year Warranty against manufacturing defects, and we replace the pair. Just email support@vionb.com with your order number and a short description of the issue.
If you've lost an earbud or your charging case, loss isn't covered by the warranty, but contact us at support@vionb.com with your order number and we'll let you know your options.
Tip: if you ordered with the Buy 1 Get 1 offer, your second pair is the simplest backup.
Oct 8, 2026