ViSound™ Ease

  • Are ViSound Ease earbuds water-resistant?

    ViSound Ease has no water-resistance rating, so please keep them dry. Please avoid: Rain — take them off or cover them if it starts to rain. Showers, swimming and baths — never immerse them in water or any other liquid. Sweat-heavy workouts — Ease is made for a long day, not for the gym. If the...

  • Can I add charms to my ViSound Ease?

    Yes. ViSound™ Charms fit ViSound™ Ease too. Each set is a pair, one charm for each earbud. They click on in seconds, and you can swap them whenever you want a new look. Ease doesn't come with charms in the box. You'll find every design here: ViSound™ Charms. If a charm doesn't sit snug on your ...

  • Can I buy a single earbud or a replacement charging case?

    Single earbuds aren't available on their own — left and right Ease earbuds are matched as a pair and aren't sold separately. If an earbud or the case is defective (won't power on, won't charge, won't pair, one earbud dead on arrival), you're covered: every Ease comes with a 1-Year Warranty agains...

  • Can I take calls with ViSound Ease?

    Yes — ViSound™ Ease has a built-in microphone for hands-free calls, video meetings, and voice assistants. To answer a call: Double-tap either earbud. To end a call: Double-tap either earbud. To reject an incoming call: Press and hold either earbud for 2 seconds. Because Ease is open-ear and sits ...

  • Do ViSound Ease earbuds work with piercings, glasses, and small ears?

    Yes — this is exactly what Ease was built for. Because it clips onto the outer rim of your ear instead of going inside the canal or hooking behind your ear, it works with: Piercings: Ease clips onto the outer cartilage with a thin, flexible bridge. There's no canal to fill and no ear tip, so a he...

  • Getting started with your ViSound Ease

    Welcome to ViSound Ease — clip-on earbuds that never go in your ear. What's in the box: 2 Ease earbuds (left and right) 1 charging case with a battery display 1 USB-C charging cable 1 user manual To start using them: Charge the case fully before first use (about 1.5 to 2 hours with the include...

  • How do I charge ViSound Ease and how long does the battery last?

    Charging is simple — just put your earbuds back in the case and they recharge automatically. Battery life Component Battery life Charging time 🎧 Earbuds Up to 8 hours at everyday volume (5 to 6 hours at full volume) ~1.5 hours in the case 🔋 Charging case 3 to 4 extra charges ~1.5 to 2 ho...

  • How do I clean and care for my ViSound Ease?

    Keeping your Ease earbuds clean helps them look great and perform their best. To clean the earbuds: Wipe them gently with a soft, dry or slightly damp cloth. Avoid getting moisture into the speaker area or onto the chrome charging contact. Do not use alcohol, solvents, or abrasive cleaners. To ...

  • How do I pair my ViSound Ease with my phone?

    Pairing your ViSound™ Ease takes just a few seconds. To pair: Take both earbuds out of the charging case. They turn on automatically and enter pairing mode (the lights flash orange and white alternately). On your phone or device, open Settings → Bluetooth. In the list of available devices, tap "...

  • How do I reset my ViSound Ease?

    Resetting your Ease earbuds can resolve most connection and sync issues. To reset: On your phone, go to Bluetooth settings and remove/"forget" the "CLIP 07" connection. Place both earbuds in the charging case, close the lid, and wait 10 seconds. Being in the case powers them off. Take both earbu...

  • How do I wear ViSound Ease and get the best fit?

    Ease is a clip-on earbud — it rests on the outer rim of your ear, not inside the canal. Here's how to wear it: Hold the earbud with the larger pod (the speaker side) facing your ear opening. Gently open the clip and slide it over the outer rim of your ear (the cartilage edge). Release — the flex...

  • How do the touch controls work on ViSound Ease?

    The whole outer face of each Ease earbud is the touch area. Taps need to be quick and deliberate — brushing your hair or your collar won't trigger anything. Music controls Action Gesture Play / Pause Double-tap either earbud Next track Tap the right earbud 3 times Previous track Tap th...

  • How is the sound quality? Will people around me hear my music?

    ViSound Ease is an open-ear earbud — the speaker sits just outside your ear canal rather than sealing it. This gives you a different listening experience than traditional in-ear buds: Clear, natural sound: Ease delivers clean, full sound for music, podcasts, and calls. Vocals and detail come thro...

  • My earbuds are speaking Chinese — how do I switch the voice prompts back to English?

    Ease voice prompts ("Power on," "Connected") are in English by default. The earbuds also have a Chinese prompt option, and it's easy to switch to it by accident. How it happens: double-tapping an earbud while it's out of the case but not connected to a phone toggles the prompt language. To switch...

  • My ViSound Ease won't connect or pair. What should I do?

    If your Ease earbuds aren't connecting, try these steps in order: Check they're charged. Place both earbuds in the case and confirm each one shows a steady white light. A low battery can prevent pairing. If the case display is blank, charge the case first. Look for "CLIP 07." In your Bluetooth l...

  • One earbud isn't charging — what should I check?

    If an Ease earbud doesn't light up in the case, it's almost always a contact or power issue. Follow these checks: Make sure it's seated. Put the earbud in its own slot — each slot only accepts its matching earbud, so if it won't sit flush, swap the two. A steady white light means charging has st...

  • Only one ViSound Ease earbud is working. How do I fix it?

    If only one earbud is playing, the two earbuds may have lost sync with each other. Here's how to fix it: Place both earbuds back in the charging case, close the lid, wait about 10 seconds, then take them out together. They should re-sync automatically. Check both are charged. Make sure both earb...

  • ViSound Ease — User Manual (PDF Download)

    Here’s the complete user manual for your ViSound™ Adorn clip-on earbuds. The manual covers everything you need to get started: Pairing and connecting (your earbuds appear as “CLIP 04” in Bluetooth) Touch controls for music, calls, and voice assistant Charging and battery information LED indicat...

  • What are ViSound Ease earbuds made of? Are they latex-free?

    Here's what each part of your Ease is made of: Earbud housing: ABS plastic, with a matte finish. Flexible clip bridge: TPEE, a soft synthetic elastomer that keeps its shape over time. Decorative trim: electroplated plastic. Charging contacts: zinc alloy with nickel plating. Latex-free: yes — th...

  • What colors does ViSound Ease come in?

    ViSound Ease comes in four colors, each with a matching charging case: Burgundy — a deep wine red Black — a classic matte black Ice — a pale, cool blue Ivory — a warm off-white, the quietest of the four Earbuds and case match in every color. You can see all four on the product page at vionb.com.

  • What do the lights and the case display mean on my ViSound Ease?

    Ease uses a small light on each earbud and a two-digit display on the front of the case. Here's how to read them. Earbuds Light Meaning Orange and white flashing alternately Pairing mode — the earbuds are linking to each other and waiting for your phone No light (out of the case) Connect...

  • What's included in the box?

    Each ViSound™ Ease order includes everything you need — right out of the box. What's inside 2× ViSound™ Ease earbuds (left and right) 1× Charging case with a battery display 1× USB-C charging cable 1× User manual Good to know There's no "L" or "R" on the earbuds — the case slots are keyed, so ...

  • Which earbud is left and which is right?

    There's no "L" or "R" printed on Ease earbuds — and you don't need one. The case tells you. Each slot in the charging case only accepts its own earbud: the left earbud won't seat in the right slot, and vice versa. So the earbud you take from the left slot is the left one, and it goes on your left...