If only one earbud is playing, the two earbuds may have lost sync with each other. Here's how to fix it:
- Place both earbuds back in the charging case, close the lid, wait about 10 seconds, then take them out together. They should re-sync automatically.
- Check both are charged. Make sure both earbuds show a white light when in the case. One may simply be low on battery.
- Check both are in the right slot. Each slot only accepts its own earbud — if one isn't sitting flush, swap them.
- Clean the charging contacts. If one earbud isn't charging, gently wipe its small chrome contact and the matching contacts in the case with a dry, soft cloth.
- Re-pair from scratch. "Forget" the CLIP 07 connection in your Bluetooth settings, reset the earbuds, then pair again with both earbuds out of the case.
Remember: Ease supports single-earbud use, so it's normal to hear sound from just one earbud if you've only taken one out. To use both, make sure both are out of the case and connected.
If one earbud still doesn't work after these steps, reach out to support@vionb.com — your earbuds are covered by a 1-year warranty.
Oct 8, 2026