Resetting your Ease earbuds can resolve most connection and sync issues.
To reset:
- On your phone, go to Bluetooth settings and remove/"forget" the "CLIP 07" connection.
- Place both earbuds in the charging case, close the lid, and wait 10 seconds. Being in the case powers them off.
- Take both earbuds out together — they power on and link to each other first (lights flashing orange and white), then wait for your phone.
- Open your phone's Bluetooth list and connect to "CLIP 07" again.
This clears the previous connection and lets your earbuds pair fresh. After resetting, both earbuds should sync together and connect normally.
Note: Ease has no separate "factory reset" gesture — the steps above are the full reset. If you still have trouble afterwards, contact our support team at support@vionb.com — your earbuds are covered by a 1-year warranty.
Oct 8, 2026