If something arrived damaged, doesn't work as expected, or is missing from your order — we'll make it right.
What to do
- Email us at support@vionb.com within 48 hours of delivery.
- Include the following:
- Your order number
- A brief description of the problem
- Clear photos of any damage or defect
- Our team will review your case and respond within 24 hours with a resolution.
Why 48 hours? Reporting damage quickly helps us verify the issue and get you a resolution faster. If you notice a problem when your order arrives, take a few photos right away — even before unpacking everything fully.
What qualifies
Defective item: The product has a manufacturing defect or doesn't function as described (e.g., no sound, won't charge, one earbud dead on arrival).
Damaged in shipping: The product arrived physically broken or visibly damaged. Please take photos before discarding any packaging.
Wrong item: You received a different product or color than what you ordered.
Missing item: Your order is incomplete — for example, you ordered the BOGO but only received one pair.
What doesn't qualify
- Normal wear and tear from extended use
- Cosmetic scuffs on packaging (product itself is undamaged)
- Issues caused by water immersion, drops, or misuse
- Reports submitted more than 48 hours after delivery
What we'll do
Once we confirm the issue, we'll offer one of the following:
- A replacement shipped to you at no cost
- A full refund to your original payment method
We handle this on a case-by-case basis to find the best solution for you.
Reach us at: support@vionb.com