Your ViSound Air™ earbuds are covered by our 1-year manufacturer's warranty, protecting you against functional defects and quality issues.
We stand behind the product — if something goes wrong that shouldn't, we'll make it right.
What's covered
- Manufacturing defects
- Functional issues not caused by misuse
- Battery, pairing, or charging problems (non-accidental)
- Faulty components under normal use
What's not covered
- Physical or accidental damage (drops, crushed earbuds, etc.)
- Water damage beyond splash resistance (IPX5 protects against sweat and splashes, not submersion)
- Scratches or cosmetic wear from daily use
- Lost or stolen items
- Devices returned without a completed warranty request
How to claim warranty support
Email us at support@vionb.com with:
- Your full name
- Order number or purchase date
- A clear description of the issue
- Photos or video if relevant
- Your current shipping address
Our team will review your claim and respond within 24 hours.
Good to know
- Warranty applies to products purchased from our official website at vionb.com
- Coverage is valid for 1 year from the date of delivery
- Misuse or unauthorized repairs void the warranty
- For issues within the first 60 days, our return policy may also apply — see our Returns and Refunds article
Questions about your warranty? Reach us at support@vionb.com with your order number.
Apr 4, 2026