At VionB, we want you to feel confident with your purchase. If something isn't right, here's everything you need to know about returns and refunds.
Return policy at a glance
- 60-day return window from the date of delivery
- Item must be in good working condition with original packaging
- Returns must be approved by our team before shipping anything back
- We do not provide prepaid return labels
Need to cancel your order?
You have 24 hours after purchase to cancel your order. To request a cancellation, you must fill out our cancellation form — cancellation requests by email or chat alone cannot be processed.
If your order has already shipped, it can no longer be canceled, but you can request a return once it arrives.
Most issues can be resolved without a return
Before starting a return, reach out to us. In many cases, we can find a solution — a replacement, a troubleshooting fix, or another resolution — without you needing to send anything back.
Email us at support@vionb.com within 60 days of delivery and we'll work with you to find the best option.
How to start a return
- Email us at support@vionb.com within 60 days of delivery.
- Include your order number and a brief reason for the return.
- Wait for confirmation and return instructions from our team before sending anything back.
Important: Do not return any item without prior approval from our team. Items returned without prior authorization, without a valid reason, or outside the 60-day window may be subject to a restocking fee of up to 25% of the purchase price.
Change-of-mind returns
If you're returning because the product doesn't suit your preferences (not due to a defect):
- Refund applies to the product price only
- Original shipping fees, return shipping costs, and applicable taxes are non-refundable
- Return shipping is the customer's responsibility
Defective, damaged, or incorrect items
If your item arrives defective, damaged, or incorrect:
- Contact us immediately with photos of the issue
- Once confirmed, you'll receive a full refund including product price, shipping fees, and applicable taxes
- See our separate article on Damaged, Defective, or Missing Items for details
Refund timeline
- Returned items are inspected within 10 business days of receipt
- If approved, your refund is processed within 10 business days
- Refunds go to your original payment method
- Your bank may take additional time to post the credit
Non-returnable items
- Custom or personalized products
- Items marked as "Final Sale"
- Items showing excessive wear or damage beyond normal use
- Items returned with signs of use or damage beyond normal inspection may be subject to a restocking fee of up to 40% of the purchase price, depending on condition
Exchanges
We don't process direct exchanges. If you'd like a different product or color:
- Return the original item using the process above.
- Place a new order for the item you want.
This ensures faster processing — you don't have to wait for us to receive your return before ordering the new item.
This article is provided for convenience. The complete, legally binding terms are in our Return & Refund Policy.