At VionB, we want you to feel confident with your purchase. If something isn't right, here's everything you need to know about returns and refunds.
Return policy at a glance
- 60-day return window from the date of delivery
- Item must be in good working condition with original packaging
- Returns must be approved by our team before shipping anything back
- We do not provide prepaid return labels
How to start a return
- Email us at support@vionb.com within 60 days of delivery.
- Include your order number and a brief reason for the return.
- Wait for confirmation and return instructions from our team before sending anything back.
Important: Do not return any item without prior approval from our team. Unauthorized returns may not be eligible for a refund.
Change-of-mind returns
If you're returning because the product doesn't suit your preferences (not due to a defect):
- Refund applies to the product price only
- Original shipping fees, return shipping costs, and applicable taxes are non-refundable
- Return shipping is the customer's responsibility
Defective, damaged, or incorrect items
If your item arrives defective, damaged, or incorrect:
- Contact us immediately with photos of the issue
- Once confirmed, you'll receive a full refund including product price, shipping fees, and applicable taxes
- See our separate article on Damaged, Defective, or Missing Items for details
Refund timeline
- Returned items are inspected within 10 business days of receipt
- If approved, your refund is processed within 10 business days
- Refunds go to your original payment method
- Your bank may take additional time to post the credit
Non-returnable items
- Custom or personalized products
- Items marked as "Final Sale"
- Items showing excessive wear or damage beyond normal use
This article is provided for convenience. The complete, legally binding terms are in our Return & Refund Policy.
Apr 4, 2026