Every VionB product comes with a 12-month limited warranty from the date of delivery, covering defects in materials or workmanship under normal use.
This applies across the full range — ViSound™ earbuds and speakers, ViPower™ power banks and chargers, ViDrive™ car displays, ViCase™ phone cases, VionB earplugs and accessories.
If your product develops a covered defect within 12 months, we send you a replacement unit (or a replacement part, where that makes more sense).
Which one applies to me?
Three things protect your order, and they overlap. Here's how to tell them apart:
| Your situation | What applies | Where to go |
|---|---|---|
| It arrived damaged, defective, incomplete or wrong | Report within 72 hours of delivery | Damaged, Defective, or Missing Items |
| You changed your mind, or it isn't right for you | 60-Day Risk-Free Guarantee | Returns and Refunds |
| It worked, then failed under normal use | 12-month warranty — this article | Below |
| It's been more than 12 months and you have VionB Care+ | Care+ covers you to 2 years | Below |
What's covered
- Electrical or mechanical failure caused by a manufacturing defect
- Products that won't power on, charge, pair, or hold a connection despite proper setup and use
- Buttons, touch controls, speakers or microphones that stop working under normal use
- Charging cases, docks and charging components with a manufacturing defect
What's not covered
- Improper use, or failure to follow the care instructions
- Drops, impacts, accidents, unauthorized repairs or modifications
- Liquid damage beyond the water-resistance rating stated for your product
- Normal wear and tear, including scratches, fading and discoloration that don't affect how the product works
- Gradual battery capacity loss from normal use and ageing
- Consumable parts and accessories — ear tips, charms, lanyard straps, cables — unless they were defective on arrival
- Sound problems caused by earwax, dust or debris buildup (cleaning is part of normal maintenance)
- Products bought from unauthorized resellers
- Loss or theft
- Gift cards and digital products
How to make a claim
Email support@vionb.com with:
- Your order number
- A clear description of the issue
- Clear photos or a short video showing the problem
Our team verifies the issue remotely and will usually send you a couple of troubleshooting steps first — a good share of cases are solved that way, and you keep the product you already have. If the issue is confirmed, we ship a replacement. Depending on the case, we may ask you to send the original unit back.
We respond within 24 hours.
Extended protection — VionB Care+
VionB Care+ extends your coverage to 2 full years for repairs and replacements, and we pay the shipping on your replacement. Care+ does not cover accidental damage, misuse, normal wear and tear, or damage from power surges and other external events.
Claims work exactly the same way: email support@vionb.com with your order number, a description and photos.
Good to know
- This warranty applies to the original purchaser and is not transferable
- Misuse or unauthorized repairs void the warranty
- This limited warranty gives you specific legal rights. You may also have other rights under your local laws.
Full terms: Limited Warranty Terms on vionb.com.
Questions? Email support@vionb.com with your order number.