ViSound™ Air

• Are the earbuds already charged when I receive them?

  Your ViSound Air arrives partially charged and ready to use. We recommend a full charge before your first listen.

• Can I use ViSound Air for phone calls or Zoom meetings?

  Yes — dual-mic ENC keeps your voice clear on calls, Zoom, and FaceTime. Here's what to expect.

• Can I wear them during workouts or while sleeping?

  Yes — ViSound Air is sweat-resistant, ultra-light, and comfortable enough for workouts, running, and sleep.

• Do they have noise cancellation?

  ViSound Air uses ENC to reduce background noise on calls. Here's how it works and what to expect.

• How do I activate Game Mode or Voice Assistant?

  Quadruple-tap to activate Game Mode for low-latency audio or launch Siri/Google Assistant hands-free.

• How do I charge the earbuds and the case correctly?

  Place the earbuds in the case to charge. Red LED = charging. Full charge takes about 30 minutes.

• How do I get the best fit with my ViSound Air?

  ViSound Air is designed to sit in the concha without ear tips. Here's how to insert them, find the right angle, and get a comfortable, secure fit.

• How do I pair my ViSound Air with my phone or laptop?

  Open the case, find SK26 in your Bluetooth settings, and tap to connect. No app needed.

• How do I use the touch controls (play, pause, skip, volume)?

  Double-tap for play/pause, triple-tap to skip, long press for volume. Full gesture guide inside.

• How long does the battery last?

  5–6 hours per charge, up to 24 hours total with the case. Quick charge gives 1 hour in 10 minutes.

• How should I clean the earbuds and charging case?

  Use a soft dry cloth for the earbuds and a cotton swab for the charging pins. Never use water or alcohol.

• My ViSound Air won’t pair — what should I do?

  Reset the earbuds with 5 quick taps, forget SK26 in Bluetooth settings, and re-pair. Takes under a minute.

• Only one earbud is working — how can I fix this?

  Usually a sync issue — reset both earbuds in the case, forget SK26, and re-pair. Fixed in under a minute.

• The Bluetooth connection keeps dropping

  Stay within 10m, remove old pairings, and reset the earbuds. Most connection drops are fixed instantly.

• The earbuds are not charging — what should I check?

  Check the seating, clean the charging pins, and make sure the case has power. Step-by-step guide inside.

• The sound is low or distorted — how can I fix it?

  Check volume, clean the speaker mesh, and reset Bluetooth. Most sound issues are fixed in seconds.

• What are the dimensions of the ViSound Air?

  Charging Case Dimensions The ViSound Air charging case is compact and easy to carry in a pocket or small bag. Diameter: 5.7 cm Thickness: 2.5 cm Earbud Dimensions The ViSound Air earbuds are designed to be lightweight and discreet for everyday comfort. Size: 0.8 × 0.8 × 2 cm (per earbud) What...

• What do the indicator lights mean on my ViSound Air?

  Blue flashing = pairing mode. Red = charging. No light = fully charged or powered off. Full LED guide inside.

• What's covered under warranty?

  Your ViSound Air is covered by a 1-year manufacturer's warranty against defects and functional issues. Here's what's included.

• What should I do if my earbuds got wet?

  emove them immediately, dry gently with a cloth, and let them air dry for 2–3 hours. Do not use heat.