ViSound Air™ is designed to sit gently in your lower concha (the inner bowl of your ear) — no ear tips, no deep insertion, no pressure.
Because of its unique stemless design, the fit works a little differently than traditional earbuds. Here's how to get it right.
How to insert ViSound Air
- Hold the earbud between your thumb and index finger with the speaker facing your ear canal.
- Gently place it into the lower concha — the natural bowl just below your ear canal opening.
- Give it a slight twist until it sits flush and feels stable. You shouldn't need to push it in.
- The earbud should feel like it almost disappears — no pressure, no soreness.
If it feels like it's sticking out or wants to fall, try rotating it slightly forward or backward until it clicks into the natural contour of your ear.
What a good fit feels like
- The earbud sits flush inside the ear — barely visible from the outside
- You feel no pressure on your ear canal or cartilage
- It stays in place when you nod, talk, or move around
- Sound is clear with a natural seal
What if they don't feel right?
Feeling loose: Try rotating the earbud slightly. Everyone's ear shape is different — a small angle change often makes a big difference. Also make sure you're using the correct L/R earbud for each ear.
Feeling uncomfortable after a while: ViSound Air is 3 grams — if you feel pressure, the earbud is likely positioned too deep or at the wrong angle. Reposition it higher or lower in the concha.
Falling out during movement: This usually means the earbud is sitting too shallow. Twist it slightly inward so it nestles into the deeper part of the ear bowl.
Give it a few days
Many customers find that the fit feels more natural after 2–3 uses, once you learn the angle that works best for your ears. It's a different sensation than traditional earbuds — lighter, smaller, and more discreet.
If you've tried everything and the fit still isn't working, our 60-day return policy has you covered. Just reach out to support@vionb.com and we'll take care of it.