Shipping & Delivery

  • I Haven't Received My Order

    Order hasn't arrived? Check your tracking status and contact us — we'll reship or refund. Every VionB order is covered.
  • My Package Is Shipping from Overseas — Is This Normal?

    Yes — VionB products ship from international fulfillment centers and are handed off to your local carrier for delivery. Here's how it works.
  • Shipping Fees & Delivery Options

    We offer several shipping options depending on where you are and how much you order. Your exact rate is always calculated and shown at checkout before you pay. Nothing to pay on delivery The total you see at checkout is the total you pay. No customs charge, no handling fee, nothing to settle wi...
  • Shipping Restrictions

    We currently do not ship to Alaska, Hawaii, Puerto Rico or APO/FPO/DPO military addresses. Transit times to these destinations are long enough that we cannot stand behind the delivery, and the risk of a parcel being lost along the way is significantly higher. We would rather not take your or...
  • Where Is My Order?

    Track your order, check delivery times for your country, and find out what to do if your tracking hasn't updated. Everything you need in one place.