We know waiting for your order can feel like forever — here’s everything you need to track your package and know what to expect.
Track your order
Once your order ships, you'll receive a confirmation email with your tracking number.
You can also track your order anytime through our order tracking page using your order number and the email address used at checkout.
Tip: Tracking information usually appears within 24–48 hours after your order ships. If you don't see an update immediately, that's normal.
When will my order arrive?
Delivery times are counted from the day your order is dispatched, not the day the order is placed.
Standard processing normally takes 1–2 business days before dispatch.
- United States: 6–12 business days after dispatch
- Canada: 6–12 business days after dispatch
- United Kingdom: 6–12 business days after dispatch
- Australia: 8–16 business days after dispatch
- New Zealand: 8–16 business days after dispatch
What about Premium Shipping?
Premium Shipping includes benefits such as priority handling, same-business-day dispatch when eligible, full insurance, and premium support.
It does not guarantee faster carrier transit.
The normal estimated delivery window for your destination still applies.
My tracking hasn't updated
Tracking updates can sometimes pause while your package moves between shipping hubs, carriers, or customs.
No update for 1–3 days:
This is usually normal. Carriers don't always scan packages at every checkpoint.
No update for 5+ days:
Your parcel may be moving between carriers or facilities. Please check again within 48 hours.
Past the estimated delivery window:
Email support@vionb.com with your order number so our team can investigate.
My tracking shows international shipping
VionB products may ship from international fulfillment centers before being handed over to a local carrier for final delivery.
This is part of our normal fulfillment process.
Multi-part shipments
If you ordered multiple items, your order may arrive in separate packages.
Each parcel may have its own tracking number, and you may receive separate shipping confirmation emails.
Need help?
Email support@vionb.com with your order number and we'll assist you.