ViSound™ Open

• Are they comfortable for all-day wear?

  Yes — 9g per earbud, soft silicone, no pressure on the ear canal. Designed for 12+ hours of continuous wear without fatigue.

• Can I wear them with glasses, hearing aids, or piercings?

  Yes — the ear-hook sits above your ear without touching your canal or interfering with glasses frames, hearing aids, or piercings.

• Can people around me hear my music?

  At normal listening levels, no — ViSound Open directs sound toward your ear canal, not outward. Your music stays private.

• How do I charge the ViSound Open and how long does the battery last?

  Up to 12 hours of music per charge, plus extended battery life with the case. USB-C charging, LED display.

• How do I pair my ViSound Open with my phone?

  Open the case, find ViSound Open in your Bluetooth settings, and tap to connect. Auto-reconnects every time after that.

• How do I use the touch controls?

  Tap the speaker pod to control music, calls, and voice assistant. Full gesture guide for ViSound Open.

• How do I wear ViSound Open correctly?

  ViSound Open hooks around your ear — nothing goes inside. Here's how to position them for the best fit and sound.

• How should I clean the earbuds and charging case?

  Use a soft dry cloth for the earbuds and a cotton swab for the charging pins. Never use water or alcohol directly on the earbuds.

• My ViSound Open won't pair — what should I do?

  Reset the earbuds, forget the device in Bluetooth settings, and re-pair. Most pairing issues are fixed in under a minute.

• Only one earbud is working — how can I fix this?

  Usually a sync issue — reset both earbuds, forget in Bluetooth settings, and re-pair. Fixed in under a minute.

• The earbuds are not charging — what should I check?

  Check the seating in the case, clean the charging pins, and make sure the case has power. Most charging issues are fixed in seconds.

• What's included in the box?

  ViSound Open earbuds (L+R), magnetic charging case with LED display, USB-C cable, and quick start guide. Everything you need to start.

• Will the sound quality be good without going in my ears?

  Yes — 16mm drivers direct rich, full-range audio toward your ear canal. Clear vocals, deep lows, balanced sound without insertion.

• Will they stay on while running or moving?

  Yes — the flexible silicone ear-hook locks around your ear. Designed for running, cycling, and gym use without bouncing or slipping.