If your ViSound™ Hush earbuds don’t seem to charge inside the case, it’s almost always a quick contact or power issue.
Step 1 — Make sure the earbuds are properly seated
- Place both earbuds in the case and confirm each one sits correctly on the magnetic charging pins.
- You should feel a slight magnetic pull when they’re in the right position.
- Check that nothing is blocking the contact points (dust, debris, lint).
Step 2 — Check the case battery
- Close and reopen the case. Does the LED display show a number?
- If the display is blank, the case itself needs charging. Plug it in with the USB-C cable for at least 30 minutes, then try again.
Step 3 — Clean the contacts
- Use a dry cotton swab to gently wipe the metal charging pins inside the case.
- Do the same on the contact points on each earbud.
- Even a thin layer of skin oil or dust can interfere with charging.
Step 4 — Try a different cable or power source
- Test with another USB-C cable to rule out a faulty cable.
- Plug into a wall adapter instead of a laptop USB port for more consistent power.
Still not charging?
If you’ve tried all the steps above and the earbuds still won’t charge, contact us at support@vionb.com with your order number — we’ll help you troubleshoot or arrange a replacement.
Apr 16, 2026