At VionB, we take pride in the quality of our products and want you to feel confident with your purchase. Below is a simplified explanation of how returns and refunds work. This page is intended to help you understand our process — the full, legally binding terms are outlined in our Return & Refund Policy.
When can I return an item?
You may request a return within 60 days of delivery, provided that:
- The item is in good working condition
- It is returned in its original packaging
- The return has been approved by our support team in advance
Items showing excessive wear or damage are not eligible for return.
Change-of-Mind vs. Defective Items
Change-of-Mind / Personal Preference Returns
If you decide to return an item because you no longer want it or it doesn’t suit your preferences:
- Refunds apply to the product price only
- Original shipping fees, return shipping costs, and applicable taxes are non-refundable
- Return shipping is the customer’s responsibility
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect:
- Please contact us immediately with photos
- Once confirmed, a full refund will be issued, including:
- Product price
- Original shipping fees
- Applicable taxes
How to initiate a return
- Contact us at support@vionb.comwithin 60 days of delivery
- Include your order number and reason for return
- Wait for approval and return instructions from our team
- Do not send any item back without prior authorization
We do not provide prepaid return labels.
Inspection & Refund Timeline
- Returned items are inspected within 10 business days of receipt
- If approved, refunds are issued within 10 business days
- Refunds are processed to the original payment method
- Additional processing time may depend on your bank or payment provider
Non-returnable items
- Custom or personalized products
- Items marked as “Final Sale”
- Items showing excessive wear or damage
Currency & Fees
- All refunds are processed in USD, using the original payment method
- Any currency conversion or bank fees are the customer’s responsibility
Important note
This Help Center article is provided for convenience only. The official and legally binding terms governing returns and refunds are outlined in our Return & Refund Policy, which may be updated from time to time.